Terms of Service

1. Applicability

These Terms of Service (“Terms”) govern the purchase, use, and access to all services provided by WLX Limited (“WLX”, “we”, “us”, or “our”), including but not limited to virtual private servers, virtual dedicated servers, dedicated servers, colocation, IP transit, BGP connectivity, LIR coordination services, IPv4/IPv6 resources, ASN-related services, remote hands, managed or unmanaged infrastructure services, support portal services, and any related products, consulting, or technical services.

By creating an account, placing an order, using our services, submitting a ticket, accepting a quotation, paying an invoice, or otherwise using any WLX service, you (“Customer”, “you”, or “your”) agree to be bound by these Terms, our Acceptable Use Policy, Privacy Policy, applicable service descriptions, quotations, order forms, invoices, and any written service-specific agreement agreed by WLX.

If there is a conflict between these Terms and a signed written agreement between you and WLX, the signed written agreement shall prevail to the extent of the conflict. Customer terms, purchase terms, or other conflicting terms shall not apply unless expressly accepted in writing by WLX.

2. Services

WLX provides enterprise infrastructure and connectivity services, which may include:

1. VPS, VDS, and cloud compute instances;

2. dedicated servers and bare-metal infrastructure;

3. Hong Kong colocation, rack space, power, cross-connects, and facility-related services;

4. IP transit, BGP connectivity, routing, network access, and bandwidth services;

5. LIR coordination, IPv4, IPv6, and ASN-related resource assistance;

6. technical support, consulting, migration, deployment, monitoring, or remote hands services where agreed.

All services are subject to technical feasibility, resource availability, inventory, upstream approval, carrier availability, facility availability, port capacity, routing policy, applicable law, and WLX’s internal review. WLX may reject, cancel, delay, or modify any order where technical, commercial, legal, compliance, security, or operational requirements cannot be satisfied.

3. Account Registration and Customer Information

You must provide accurate, complete, and current account, billing, contact, tax, abuse, and administrative information. You must promptly update such information whenever it changes.

You represent that you have legal capacity to enter into a binding contract and, if acting for an organization, that you are authorized to bind that organization.

WLX may require identity, business, payment, beneficial ownership, network use-case, routing policy, KYC, KYB, sanctions, anti-abuse, or other verification information before provisioning, renewing, modifying, or continuing a service.

You are responsible for maintaining the confidentiality of account credentials, portal access, API keys, SSH keys, passwords, IPMI/KVM access, and other authentication materials. You are responsible for all activities occurring under your account, whether authorized by you or not, except where caused solely by WLX’s proven breach of security obligations.

4. Orders, Contract Formation, and Provisioning

A service contract is formed only when WLX accepts your order, issues an invoice and receives payment where required, confirms acceptance in writing, or begins provisioning the service.

Estimated provisioning times are non-binding unless expressly guaranteed in writing. Delays may occur due to inventory, datacenter access, upstream carrier provisioning, LIR or registry procedures, cross-connect installation, fraud review, compliance review, payment review, or customer-side delay.

WLX may change assigned IP addresses, servers, racks, ports, routes, VLANs, facilities, upstream carriers, or technical configurations where reasonably necessary for security, technical, operational, legal, registry, carrier, or network stability reasons. WLX will use commercially reasonable efforts to provide advance notice where practicable.

5. Customer Responsibilities

You are solely responsible for:

1. all content, data, software, applications, systems, services, traffic, and users hosted, routed, stored, transmitted, or processed through your service;

2. securing and maintaining your systems, operating systems, software, credentials, network devices, firewall rules, routing configurations, and customer equipment;

3. creating and maintaining backups of your data and configurations;

4. complying with all applicable laws, regulations, sanctions, export controls, data protection laws, intellectual property laws, telecommunications rules, registry policies, and industry standards;

5. monitoring bandwidth, power, space, IP resource, and other usage limits;

6. ensuring that your use of the service does not harm WLX, WLX’s network, other customers, upstream providers, facilities, registries, or third parties.

Unless a service is expressly sold as managed, WLX services are unmanaged. WLX does not administer your operating system, applications, security patches, software licenses, firewall policies, backups, or customer content.

6. Acceptable Use

You must not use, permit, encourage, or facilitate the use of WLX services for unlawful, abusive, harmful, infringing, deceptive, or high-risk activity, including but not limited to:

1. unauthorized access, hacking, credential theft, exploitation, scanning of third-party systems without authorization, botnets, malware, ransomware, phishing, spoofing, or command-and-control activity;

2. denial-of-service attacks, amplification attacks, stress testing against third parties, mail bombing, or network disruption;

3. unsolicited bulk email, spam, snowshoe mailing, open relay, open proxy, or other messaging abuse;

4. hosting, transmitting, or distributing malware, exploit kits, stolen data, counterfeit goods, child sexual abuse material, terrorist content, or content that is illegal in any applicable jurisdiction;

5. infringement of copyright, trademark, trade secret, privacy, publicity, or other third-party rights;

6. IP spoofing, route hijacking, unauthorized BGP announcements, RPKI misuse, abuse of IRR objects, or false routing information;

7. cryptocurrency mining, high-load computing, public proxy, VPN, Tor exit node, IRC, mass crawling, or similar high-risk activities where prohibited by the specific service plan or not approved by WLX in writing;

8. activity that causes blacklisting, reputation damage, security incidents, facility risk, upstream complaints, registry complaints, excessive load, excessive power usage, or unreasonable burden on WLX’s infrastructure.

WLX may investigate suspected abuse, request information, suspend, null-route, filter, rate-limit, disconnect, restrict, or terminate services where WLX reasonably believes abuse, security risk, legal risk, network risk, or policy violation exists. WLX may charge administrative, reconnection, investigation, cleanup, remote hands, or mitigation fees where applicable.

7. IP Addresses, ASN, LIR, and Routing Services

IP addresses, ASN-related services, LIR coordination services, and routing resources are provided subject to registry policies, RIR/LIR requirements, upstream requirements, routing policy, availability, justification, and applicable law.

Unless expressly stated otherwise in writing, IP addresses, prefixes, ASN-related resources, and routing objects remain subject to WLX’s or the applicable registry’s control and are not sold to you. Assignment, sub-assignment, announcement, transfer, lease, geolocation, WHOIS/RDAP, abuse contact, RPKI, LOA, IRR, and reverse DNS arrangements may be subject to additional verification and policy restrictions.

You must not announce, route, transfer, sub-assign, lease, sell, publish, or modify IP resources or routing data contrary to WLX instructions, registry policies, applicable law, or written agreement. WLX may withdraw, renumber, revoke, or change IP resources where required by law, registry policy, upstream provider, routing security, abuse mitigation, non-payment, or service termination.

8. Colocation and Customer Equipment

For colocation services, you are responsible for ensuring that customer equipment is safe, compatible, properly configured, properly labeled, and suitable for installation in WLX’s or WLX’s partner facility.

You must comply with facility rules, access control rules, power limits, cabling standards, remote hands procedures, security requirements, insurance requirements, and any applicable datacenter policy.

WLX may refuse installation, disconnect equipment, remove equipment, or restrict access where equipment or customer activity presents a safety, security, power, cooling, legal, operational, or network risk.

Risk of loss for customer equipment remains with you unless loss is caused by WLX’s proven gross negligence or willful misconduct. WLX is not responsible for customer equipment data, software, configuration, or backups.

If services are terminated or unpaid, you must arrange removal of equipment within the period specified by WLX. WLX may charge storage, handling, remote hands, disposal, or other reasonable fees. Abandoned equipment may be disposed of, recycled, or otherwise handled in accordance with applicable law and WLX’s written notice.

9. Billing, Payments, Taxes, and Late Payment

Fees, billing cycles, setup charges, recurring charges, bandwidth charges, power charges, IP resource charges, remote hands fees, usage-based fees, overage fees, and other charges are as stated in the applicable order, invoice, quotation, service plan, or written agreement.

Unless otherwise agreed, recurring services are billed in advance and usage-based charges may be billed in arrears. All payments must be received in cleared funds by the due date.

You are responsible for all taxes, duties, levies, bank fees, payment processor fees, currency conversion fees, withholding taxes, and government charges arising from your purchase or use of the services, except taxes based on WLX’s net income.

Late, failed, reversed, disputed, or fraudulent payments may result in suspension, termination, collection activity, loss of promotional pricing, refusal of future service, or additional administrative fees. Suspension does not relieve you of payment obligations.

Chargebacks, payment disputes, or unauthorized payment reversals may be treated as non-payment unless resolved in your favor with clear evidence.

10. Service Suspension and Termination

WLX may suspend, restrict, null-route, filter, disconnect, or terminate services immediately, with or without prior notice, if:

1. you fail to pay amounts due;

2. you breach these Terms or any applicable policy;

3. your use creates security, legal, operational, network, facility, registry, upstream, or reputational risk;

4. WLX receives a credible abuse report, court order, law enforcement request, regulator request, registry request, upstream provider request, or facility request;

5. your account information is false, incomplete, misleading, or unverifiable;

6. WLX reasonably believes the service is being used for fraud, abuse, illegal activity, or sanctions violations;

7. continuing the service may expose WLX or third parties to liability or harm.

You may cancel services according to the cancellation process stated in the customer portal, service plan, quotation, or written agreement. Unless otherwise agreed, cancellation must be submitted before the renewal date. Some services may require advance cancellation notice, minimum terms, non-refundable setup fees, or separate termination handling.

Termination or suspension does not affect accrued fees, unpaid charges, indemnity obligations, confidentiality obligations, liability limitations, or provisions intended to survive termination.

11. Refunds and Service Credits

Unless expressly stated in a service-specific policy or written agreement, setup fees, custom orders, IP resource fees, colocation fees, LIR/registry-related fees, remote hands fees, bandwidth overage fees, special-order hardware, promotional services, and partially used billing periods are non-refundable.

Any SLA credit, refund, or goodwill credit must be claimed through the WLX support portal within the required claim period and is subject to verification. Service credits are the sole and exclusive remedy for qualifying service-level failures unless otherwise required by law or agreed in writing.

No credit is available for outages, degradation, delay, or loss caused by customer equipment, customer software, customer configuration, customer abuse, scheduled maintenance, emergency maintenance, force majeure, upstream incidents outside WLX’s reasonable control, third-party attacks, legal compliance, registry action, payment issues, or customer breach.

12. Support

WLX provides support according to the applicable service plan. Support may be delivered through the customer portal, ticket system, email, or other official channels.

Unless expressly agreed, support does not include customer software administration, application debugging, data recovery, operating system management, code development, security hardening, backup restoration, third-party software support, or direct support to your end users.

Priority, emergency, remote hands, after-hours, or professional services may incur additional fees.

13. Maintenance and Network Management

WLX may perform scheduled or emergency maintenance, upgrades, migrations, routing changes, security actions, equipment replacement, software updates, or network management actions.

Where practicable, WLX will provide advance notice of scheduled maintenance. Emergency maintenance may be performed without prior notice where necessary to preserve security, stability, compliance, or availability.

WLX may implement filtering, rate limiting, blackholing, null-routing, traffic engineering, DDoS mitigation, routing changes, or other network controls where reasonably necessary.

14. Data, Backups, and Security

You are solely responsible for backing up your data and configurations unless a backup service is expressly purchased and confirmed in writing.

WLX does not guarantee that customer data can be recovered after deletion, suspension, cancellation, hardware failure, software failure, compromise, customer error, or termination.

You must maintain appropriate security controls, patches, credentials, access restrictions, monitoring, and incident response procedures for your systems. You must promptly notify WLX of any security incident that may affect WLX, WLX’s network, IP resources, facilities, upstream providers, or third parties.

15. Intellectual Property and Software Licensing

WLX retains all rights, title, and interest in its systems, software, website, documentation, trademarks, trade names, service marks, know-how, processes, network designs, and other intellectual property.

You retain rights in your content and data, subject to WLX’s right to process, transmit, store, access, and use such content and data as necessary to provide, secure, support, bill, investigate, and operate the services.

You are responsible for all software licensing, operating system licensing, application licensing, and compliance for software installed or used by you, except where WLX expressly provides licensed software as part of a service.

16. Confidentiality

Each party may receive confidential information from the other. Confidential information must be protected using reasonable care and used only for the purpose of performing the applicable agreement. Confidentiality obligations do not apply to information that is public, already known, independently developed, lawfully obtained from a third party, or required to be disclosed by law.

17. Privacy and Data Protection

WLX processes personal data in accordance with its Privacy Policy. You are responsible for determining whether your use of the services requires a data processing agreement, cross-border transfer mechanism, end-user consent, privacy notice, security controls, or other compliance measures.

You represent that any personal data you upload, transmit, host, or process through WLX services is collected and processed lawfully and that you have all rights and notices required to process such data.

18. Third-Party Services, Upstreams, Facilities, and Registries

WLX services may depend on third-party datacenters, carriers, upstream providers, registries, RIRs, software vendors, payment processors, hardware vendors, and other suppliers.

WLX is not responsible for third-party failures, delays, refusals, routing changes, registry decisions, facility access issues, carrier outages, payment processor actions, or other matters outside WLX’s reasonable control, except to the extent expressly agreed in writing.

19. Warranties and Disclaimers

Services are provided on an “as is” and “as available” basis, except as expressly stated in a written agreement or applicable SLA.

WLX does not warrant that services will be uninterrupted, error-free, completely secure, free from harmful components, compatible with all customer applications, suitable for any particular purpose, or immune from attack, failure, routing instability, hardware failure, software defect, or third-party interference.

To the maximum extent permitted by law, WLX disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and course of dealing.

20. Limitation of Liability

To the maximum extent permitted by law, WLX shall not be liable for indirect, incidental, special, punitive, exemplary, consequential, or economic damages, including lost profits, lost revenue, business interruption, loss of goodwill, loss of data, loss of customers, reputational harm, or cost of substitute services.

Except for liability that cannot be limited by law, WLX’s aggregate liability arising out of or relating to any service shall not exceed the amount paid by you to WLX for the affected service during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any liability that cannot be excluded or limited under applicable law.

21. Indemnification

You agree to indemnify, defend, and hold harmless WLX, its directors, officers, employees, contractors, affiliates, suppliers, upstream providers, and agents from and against any claims, damages, losses, liabilities, penalties, costs, and expenses arising from:

1. your use or misuse of the services;

2. your content, data, equipment, software, routing, or traffic;

3. your breach of these Terms or applicable law;

4. infringement or alleged infringement of third-party rights;

5. abuse complaints, security incidents, regulatory requests, registry requests, or third-party claims caused by your activity;

6. your customers, users, contractors, or end users.

22. Compliance, Sanctions, and Lawful Requests

You must comply with all applicable laws, export controls, sanctions, anti-bribery laws, telecommunications rules, data protection laws, and network resource policies.

WLX may refuse, suspend, terminate, or restrict services where WLX reasonably believes that providing the service would violate applicable law, sanctions, export controls, registry policy, upstream policy, facility policy, or WLX compliance requirements.

WLX may disclose information, preserve records, suspend services, or take other action in response to lawful requests from courts, regulators, law enforcement, registries, RIRs, upstream providers, payment processors, or facilities, subject to applicable law.

23. Force Majeure

WLX is not liable for delay, failure, outage, or degradation caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, power failure, cable cuts, internet exchange failure, carrier failure, upstream failure, datacenter incident, hardware shortage, supply chain disruption, cyberattack, DDoS attack, pandemic, government action, legal restriction, registry action, or force majeure event.

24. Notices

WLX may send notices through the customer portal, ticket system, email, invoice notice, website notice, or other reasonable electronic means. Notices sent to your registered email address or portal account are deemed received when sent.

You must send legal notices to WLX using the official legal contact method published by WLX.

25. Amendments

WLX may update these Terms from time to time. Updated Terms will be posted on WLX’s website or customer portal. Unless otherwise stated, updates take effect upon posting or on the effective date stated in the updated Terms.

Continued use of the services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the services and cancel affected services according to the applicable cancellation process.

26. Assignment

You may not assign, transfer, resell, sublicense, or delegate your rights or obligations under these Terms without WLX’s prior written consent. WLX may assign or transfer these Terms, in whole or in part, to an affiliate, successor, purchaser, or as part of a corporate reorganization, merger, acquisition, or sale of assets.

27. Governing Law and Jurisdiction

Unless otherwise required by applicable law or agreed in writing, these Terms are governed by the laws of Hong Kong, without regard to conflict-of-law rules. The parties submit to the non-exclusive jurisdiction of the courts of Hong Kong.

28. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce any provision is not a waiver. Headings are for convenience only. These Terms, together with applicable policies, orders, invoices, service descriptions, and written agreements, constitute the entire agreement between WLX and you regarding the relevant services.

Saturday, June 20, 2026

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